Refund Policy

Our Refund Policy

In events of refund claims received from the customer and/or in case Jubilant IT Services issues a voluntary refund in case of non-resolution of the primary issue, following policies will be adhered to. Any refund requests for "Incident Plans" and "Subscription Based Plans" will be liable for service charge deduction for specific form of service provided (Diagnostics, Repair and/or purchased software, if applicable).

 

For Single Incident Plans

Refunds will be issued in the following scenarios:

  • The Primary issue on the device is out of scope for Jubilant IT Services technical help.
  • Reoccurrence of the identical problem within 7 days of case being closed as "Resolved"
  • In case of dual charges or discrepancy in the amounts on invoice and actual charge.

If our technical support has resolved one or more issues, the fees charged for subscription service will not be refunded. Its sole discretion of Jubilant IT Services and on a incident basis, refund can be issued on the charged fees after deducting charges for services provided to the customer.

 

For Subscription Based Plan

Refunds will be issued in the following scenarios:

  • In case Jubilant IT Services is unable to resolve a single issue within 30 days of subscription sign up date.
  • In case the customer does not own the device for which the subscription was purchased and the services cannot be transferred to any other device or peripheral.
  • In case of dual charges or discrepancy in the amounts on invoice and actual charge.
  • Any refunds issued will be strictly done after prorated deduction made for the days during which the subscription was active and would not be subject to number of cases resolved during that time period.

Jubilant IT Services doesn't store any payment information and does not process any form of transaction without explicit consent from the account holder. You may change from a Quarterly/Annual plan to an incident based plan, and we would be able to accommodate your amount for any such change at the terms and conditions suggested to you by your account manager at that time.

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