Inbound Voice Process


Inbound Process :

Our inward customer service voice process facilitates customers with a single point of communication for all their service related inquiries, whether it is a general or a troubleshooting problem. Once we establish firm base between you and our company, we then provide your customers with one of our toll free numbers, where they can obtain information about a particular product, service, make a payment, and register a purchase of a product or service. They will also be able to request a call back option if our representatives are busy taking other support or inquiry calls. Our agents who handle the incoming calls will have all the necessary product and technical knowledge to deal with the calls personally, but if required they will alternatively, transfer the call to one of our customer service specialists. We know that consumers appreciate the convenience of a one stop shop for their needs and wants, so we make sure to always provide them an appropriate response.


Our inbound solutionists are capable of handling large number of calls for various inbound telephonic communications, for instance they assist with sales, customer service, general inquiries and other form of communication requirements. Jubilant IT Services provides solutions with as low as 2 seats to a 100 plus operation floor. We operate in a 24*7*365 days a year environment enabling us to resourcefully embark on projects from anywhere in the world.

"Our employees go through a rigorous cultural sensitisation training, to ensure a pleasant conversational experience to the end user of your business. We are also the most recommend delivery center, referred by our previous clients"…

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